Feedback or complaint

We consider it vitally important that you are satisfied with our services.

Our clients come first -before, during and after the examination. That’s why we would like to know how you experienced the examination day and the interaction with Prescan. The examination matter a great deal to us, but so does your overall experience: from the moment you first contact Prescan to the moment you leave the clinic and receive the results. Every step matters and we would like to know how you experienced the overall process. Send us a compliment, suggestion or complaint. We value any kind of feedback and will use it to continuously improve our services.

Compliment

Thank you for looking back on your experience with Prescan with a good feeling. Would you like to share this experience with the rest of the country? Then kindly leave a review.

Share my experience

‘I just wanted to say ‘Thank you’ to Prescan for offering an amazing life changing service. I can’t recommend you highly enough, this health check has made me more passionate about living and making new dietary and well-being decisions.’ Cindy Wilday

Suggestions

We would like to know how you experienced the overall process. We would appreciate if you share your suggestion with us. We value any kind of suggestions and will use it to continuously improve our services. We see suggestions as an informative feedback.

Share your suggestions

‘I have left a negative review before, but this has been resolved nicely. I am very satisfied with the offered solution!’ Anonymous

Complaint

Despite all the efforts of our employees and doctors, it may happen that you are not satisfied with the course of events. This may relate to our medical services, the facility, our organisation and working methods or contact with Prescan employees. We would like to be informed of this so we can discuss your complaint and , if necessary, offer a solution. You can initial report a complaint to our customer service via feedback@prescan.co.uk.

If, in your opinion, the discussion of your complaint has an insufficient result, you can submit a complaint via: complaints@prescan.co.uk. The complaints officer will look at your complaint and send a confirmation of receipt within 10 days. The officer will handle your complaint by starting an independent investigation. She will try to solve your complaint in the short term and no later than six weeks after the complaint has been received.